Terms and conditions - General
The client agrees to provide full and honest information to Diva Dog Sitting about their pets during the booking procedures. Behaviour which may negatively impact employees of Diva Dog Sitting or their premises should be disclosed at the time of booking. These include but are not limited to excessive barking, aggression, incontinence, separation anxiety, destructive behaviour, straying and phobias.
The client agrees that if their pet attacks another animal or person, including any representative of Diva Dog Sitting, and this results in injury to that animal or person, they will be responsible for any expense incurred as a result. This includes payment of veterinary fees incurred as a result of injuries to another animal caused by their dog.
Clients agree to an introductory meeting to allow the carer to meet the pet(s) and discuss aspects of care. This meeting will take place either at 56 Rudloe Road or in the clients home by arrangement and is provided free of charge.
Delivery and collection dates, and agreed times, must be adhered to as carers may have other bookings. If you are unavoidably delayed you must contact Diva Dog Sitting as soon as possible to discuss arrangements for your pet(s). Any extra service costs incurred as a result of your delay must be paid immediately on your return.
Once a booking is confirmed a deposit must be paid which will amount to 20% of the total cost of the service. For ongoing services (such as dog walking) this will be the total cost of the first week of service. If the service is cancelled up to 28 days before commencement, the deposit will be held on account for future service use. When the service is cancelled within 28 days of commencement, the deposit is non-refundable. We do not charge an extra administration fee for cancelled bookings. Cancellations must be made in writing by email, text or post.
Unless a solitary board is agreed (at a higher cost), the client agrees that their dog will at times come into contact with other dogs using our daily or emergency services. On such occasions, dogs will not usually (unless they are very familiar from previous encounters) be left together unsupervised, or at night. Non-emergency dual boards or boarding overlaps will always be discussed with clients prior to booking, and the requirements of a booked client’s dog will always be given priority.
The client agrees that if insufficient food or other supplies are provided to cover their pet’s stay, the cost of purchasing additional items will be payable on collection of the pets. The client will inform their veterinarian that Diva Dog Sitting will be caring for their pets while they are away (or at work) and if possible arrange for card details to be held, so that emergency payments can be made. Any veterinary fees that are incurred for your pets and have been paid by Diva Dog Sitting, must be reimbursed immediately on your return. A vet release agreement must be signed.
If a medical emergency arises for the pet, Diva Dog Sitting will make every effort to contact the client and their emergency contact. Where time is of the essence, the client authorises Diva Dog Sitting to seek medical services at the nearest veterinary practice. The client agrees to reimburse for all services rendered by a veterinarian in accordance with the owners wishes as stated and signed in the veterinary release form.
Unless otherwise agreed, your dog will be exercised on a harness and long, soft lead or on equipment you supply.
In the event of serious accident or illness of the carer, the client accepts that alternative emergency cover will be arranged for their pets. This will be done with the involvement of the client’s emergency contact(s) wherever possible, and as far as possible would be within the boarding provision of Diva Dog Sitting
In the event of inclement weather, flooding, fire, break-in or similar occurrence, Diva Dog Sitting will make every attempt to contact the client and agree a plan of action. Where the issue occurs at the client’s home and the client cannot be reached immediately, where action is needed for health, safety and welfare, the client authorises Diva Dog Sitting to take any action deemed necessary, including repairs, to make the property safe. The clients agrees to reimburse Diva Dog Sitting for any repairs carried out and to hold Diva Dog Sitting blameless for work done by another.
When a period of more than one month elapses between a booking confirmation and the commencement of service, the client must ensure that Diva Dog Sitting are informed of any changes made to the pet’s health, routine or care. This should be done by text, email or sent in writing to Diva Dog Sitting
All dogs must be vaccinated, wormed and treated for fleas /tics before being placed with the carer, and this is the clients responsibility. Diva Dog Sitting reserves the right to decline to accept any animal that arrives for boarding looking visibly unwell. We cannot board dogs who have been in kennels or large day care facilities within the month preceding the board. This is because of the risk of infection to other dogs within our homes.
Any pet who is not collected within seven days of the agreed collection date, and where there has been no contact from the client or their emergency contact will be assumed abandoned and any necessary provisions made.
Diva Dog Sitting will carry out all agreed services in a reliable, caring and trustworthy manner. In consideration of these services and as an express condition thereof, the client waives and relinquishes any and all claims against Diva Dog Sitting except those arising from gross negligence or misconduct on the part of Diva Dog Sitting.
The client authorises the signed contract to be valid approval for future services, therefore allowing Diva Dog Sitting to accept future bookings without additional signed contracts or authorisation.